How to recover deleted ring footage​？

In an age where security is paramount, Ring cameras have become a popular choice for homeowners looking to enhance their safety. However, situations may arise where you find yourself needing to recover deleted Ring footage. 

1. Ring Camera Storage

1.1 How Ring Stores Footage

Ring cameras store video footage in the cloud, which means that when you record a video, it is uploaded to Ring’s servers. Depending on your subscription plan, you can access this footage for a specified duration (typically 30 days for the Basic plan and longer for Plus plans). Once this period expires, the footage is permanently deleted.

1.2 The Importance of Subscription Plans

Understanding the type of subscription you have is crucial. If you’re on the Basic plan, you have limited time to access your recordings. Upgrading to a Plus plan can provide additional storage and access benefits.

2. Initial Steps for Recovery

2.1 Check the Ring App

The first step in recovering deleted footage is to check the Ring app. Sometimes, you might think footage is deleted when it is simply archived or not readily visible.

Open the Ring App: Log in to your account.

Go to Events: Tap on the Events tab to view recorded clips.

Filter Options: Use filter options to adjust the date and time to find your footage.

2.2 Review Archived Footage

Ring allows users to archive footage manually. If you have done this in the past, you may find the deleted footage in the archives.

Access Archived Clips: Check if there’s a dedicated section for archived clips in your app.

Restore if Available: If the footage is there, restore it as per the app instructions.

3. Contacting Ring Support

If the footage isn’t found in the app or archives, your next option is to contact Ring’s customer support. They may be able to assist you in recovering footage or provide information on any options you may have overlooked.

3.1 Preparing to Contact Support

Before reaching out, prepare the following information:

Your account details (email and phone number associated with your account).

The specific date and time of the footage in question.

A detailed description of the issue.

3.2 What to Expect

When you contact Ring support, they may ask for additional information and may take some time to respond. Be patient, as they will investigate your issue.

4. Reviewing Local Storage Options

Some Ring devices, like the Ring Doorbell Pro, offer local storage options using a Ring Video Doorbell Chime. If you’ve set up local storage, check these devices for any backups of footage.

4.1 Accessing Local Footage

Locate the Chime: Ensure your Ring Chime is properly connected and functioning.

Use the Ring App: In the app, navigate to the local storage section to view any available recordings.

5. Exploring Third-Party Recovery Options

If you are unable to recover footage through Ring’s options, consider third-party recovery tools. However, this approach is generally less reliable for cloud-stored footage compared to local files.

5.1 Data Recovery Software

Panda Assistant is a cutting-edge data recovery software designed to help users effortlessly retrieve lost or deleted files from various storage devices, including hard drives, USB drives, and memory cards. With an intuitive interface and powerful recovery algorithms, Panda Assistant simplifies the recovery process for both novice and experienced users alike.

Additionally, Panda Assistant is equipped with features like previewing recoverable files before restoration, ensuring you only recover what you need. Regular updates and a dedicated customer support team ensure that users receive the best possible experience.

5.2 Cloud Backup Services

If you had set up any cloud backup service for your Ring footage, check those services to see if they have stored any copies of your videos.

6. Preventing Future Loss of Footage

To ensure you do not lose critical footage in the future, consider the following preventive measures:

6.1 Upgrade Your Subscription

Consider upgrading to a subscription plan that offers extended storage capabilities. This will give you more time to access and download important footage.

6.2 Regular Downloads

Make it a habit to regularly download important footage from the Ring app. This can help prevent loss of important videos that you may need in the future.

6.3 Set Up Alerts

Use Ring’s notification features to set up alerts for specific activities. This way, you’ll be notified when events occur, allowing you to check footage immediately.