Recovering files from an external hard drive can be crucial when data is lost due to accidental deletion, formatting errors, or drive corruption.
1. Cause of Data Loss
Before diving into the recovery process, it’s essential to identify the possible reasons behind the file loss. Some common scenarios include:
Accidental Deletion: Files were deleted unintentionally.
Drive Corruption: This occurs when the external drive’s file system becomes damaged, making the data unreadable.

Formatting Issues: Sometimes, the external hard drive is accidentally formatted, leading to loss of files.
Drive Malfunction: If the drive suffers from physical or logical failure, it can prevent access to the stored data.
Understanding the cause will help you decide the best approach for recovery.
2. Stop Using the Drive
As soon as you realize that data is lost, it’s critical to stop using the external hard drive immediately. This is because every time new data is written to the drive, it can overwrite the deleted files, making them harder (or even impossible) to recover.
3. Check the Drive’s Physical Condition
Before attempting any software recovery, inspect the external hard drive for physical issues:
Check the Cables and Ports: Sometimes, a loose cable or faulty USB port can make it seem like the drive is inaccessible. Try using a different cable or port to rule out connection issues.
Listen for Unusual Noises: Clicking sounds, grinding, or beeping noises often indicate hardware failure, and in such cases, professional data recovery may be required.
Inspect for Visible Damage: Check if there are any visible physical damages to the external hard drive. If the drive has suffered physical harm, it’s best to consult with a professional recovery service.
4. Reboot Your Computer and Try the Drive Again
Sometimes, a simple restart can help resolve connectivity issues. After rebooting, plug the external hard drive back into the USB port and check if it’s recognized. If it is recognized, try to access your files. If not, move to the next step.
5. Check the Drive with Disk Management (Windows) or Disk Utility (Mac)
If the drive is not appearing in the file explorer or desktop, check if it’s detected in the system’s disk management tool. This can help determine if the drive is at least partially accessible.
On Windows:
Press Win + X and choose Disk Management.
Look for your external drive. If it appears, check its status. It might show as unallocated or with errors.
If the drive shows up but is not accessible, do not format it. Instead, proceed with data recovery software.
On Mac:
Open Disk Utility from the Applications > Utilities folder.
Look for the external hard drive in the left sidebar.
If it’s listed but not accessible, you can attempt repairing it by clicking First Aid.
6. Use File Recovery Software
If the drive is recognized but the files are not accessible, using data recovery software is often the next step. Below are some popular file recovery tools:
1. Panda Assistant
Panda Assistant is a versatile and powerful data recovery tool designed to help users retrieve lost, deleted, or corrupted files from various storage devices, including hard drives, external drives, and memory cards. Whether it’s a case of accidental deletion, a system crash, or a damaged file system, Panda Assistant offers an intuitive interface that makes the recovery process seamless for both beginners and experienced users.
One of the key features of Panda Assistant is its ability to recover a wide range of file types, including documents, photos, videos, and more. It supports multiple file systems, ensuring compatibility with different operating systems such as Windows and macOS. The software also comes with advanced scanning algorithms that deeply analyze storage devices to find even the most difficult-to-recover files.
The tool provides a user-friendly experience, guiding users through the recovery process with clear steps. After selecting the device or partition to scan, Panda Assistant presents a preview of recoverable files, allowing users to select which ones to restore. The recovery process is safe and non-intrusive, ensuring that no further data is overwritten or compromised.
2. Recuva
Recuva is a free file recovery tool for Windows that can recover lost files from external hard drives, memory cards, and USB drives.
How to Use Recuva:
Install Recuva and launch the application.
Select your external hard drive as the target device.
Choose the file types you want to recover (e.g., photos, documents, videos).
Let Recuva scan the drive for recoverable files.
Review the results and select the files you want to restore.
Save the recovered files to a safe location.
3. EaseUS Data Recovery Wizard
EaseUS Data Recovery Wizard is a paid program with a free trial. It’s known for its ability to recover files from damaged, formatted, or corrupted external hard drives.
How to Use EaseUS:
Download and install EaseUS on your PC.
Open the program and select your external hard drive for scanning.
Click “Scan” to begin the process.
Once the scan is complete, preview the recoverable files and select which ones to restore.
Choose a safe location to store the recovered files.
4. Disk Drill
Disk Drill is another popular recovery tool for Mac and Windows. It supports a wide variety of file systems and devices, including external hard drives.
How to Use Disk Drill:
Install Disk Drill and open the application.
Select the external hard drive you want to recover files from.
Click on “Search for lost data.”
After the scan, browse through the available files and select the ones to recover.
Save the recovered data to a different location.
7. Recovering from a Formatted Drive
If your external hard drive has been formatted, it doesn’t mean that the data is lost forever. Formatting a drive typically removes the file system, but the actual data remains on the disk until it’s overwritten. Use data recovery software (such as Panda Data Recovery or EaseUS) to scan the formatted drive for recoverable files.
8. Recovering Files from a Corrupted Drive
If the external hard drive is corrupted and inaccessible, some recovery software can attempt to repair the file system and recover files. If this doesn’t work, try using a tool like TestDisk to repair the partition structure and recover data.
Using TestDisk:
Download and install TestDisk.
Open TestDisk and select the external hard drive.
Choose the “Analyze” option to check for corrupted partitions.
If TestDisk finds any partitions, follow the prompts to recover the data.
9. Seeking Professional Help
In some cases, especially when the external hard drive has suffered physical damage, DIY recovery methods may not be effective. If your external hard drive is making unusual noises or is physically damaged, it’s best to contact professional data recovery services. These experts have the necessary equipment and expertise to recover data from severely damaged drives.
10. Prevention: Backing Up Your Data
To avoid data loss in the future, it’s essential to back up your data regularly. Use reliable backup solutions such as:
Cloud storage services (Google Drive, Dropbox, OneDrive)
External hard drives for offline backups
Automated backup software like Acronis or Macrium Reflect to schedule regular backups
11. Final Thoughts
Data recovery from an external hard drive can often be successful if the proper steps are taken. It’s important to act quickly, avoid overwriting the drive, and use the right software or seek professional help if needed. By following the steps outlined in this guide, you can maximize your chances of recovering lost files and protect your data from future loss.
About us and this blog
Panda Assistant is built on the latest data recovery algorithms, ensuring that no file is too damaged, too lost, or too corrupted to be recovered.
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We believe that data recovery shouldn’t be a daunting task. That’s why we’ve designed Panda Assistant to be as easy to use as it is powerful. With a few clicks, you can initiate a scan, preview recoverable files, and restore your data all within a matter of minutes.
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