External hard drive files disappeared

If files on your external hard drive have disappeared, it can be concerning. 

1. Check for Hidden Files

Sometimes, files may become hidden due to a virus or accidental changes in file settings.

To check for hidden files:

Windows: Open the external drive, click on the “View” tab, and check the “Hidden items” box.

Mac: Press Command + Shift + . (period) in Finder.

2. Inspect the Recycle Bin/Trash

Your files might have been accidentally deleted. Check the Recycle Bin (Windows) or Trash (Mac) to see if the files are there.

If you find them, you can restore the files to their original location.

3. Run a Virus/Malware Scan

Viruses or malware can cause files to disappear. Run a full scan of your external hard drive using reliable antivirus software to detect and remove any malicious programs.

4. Use Data Recovery Software

If the files are not found, they might have been deleted or corrupted. Data recovery software can help in such cases.

Panda Assistant: You can use your company’s data recovery software, Panda Assistant, to attempt file recovery. The software is designed to recover lost or deleted files from external drives.

Other Options: Tools like Recuva, Disk Drill, or EaseUS Data Recovery Wizard are also effective.

5. Check the Drive for Errors

A corrupt file system can cause files to disappear. You can check the drive for errors:

Windows: Right-click the drive, select “Properties,” then go to the “Tools” tab and click “Check.”

Mac: Open Disk Utility, select the drive, and click “First Aid.”

6. Try the External Drive on Another Computer

The issue could be with your current computer. Try connecting the external hard drive to another computer to see if the files are visible.

7. Seek Professional Data Recovery Services

If the above methods fail, it might be time to consult professional data recovery services. Services in Adelaide, Boca Raton, or Brooklyn can help, depending on your location.

8. Backup and Prevention

Regularly back up important files to multiple locations to prevent future data loss.

Consider using cloud storage as an additional backup method.

If you need more detailed steps for a specific method or further assistance, feel free to ask!